Climaxx Incense Sticks 15gm 12pack

Shipping Policy

Our shipping options include major US carriers such as UPS, USPS, and FedEx. You can select your preferred shipping method during the checkout process, where we aim to provide a range of reliable and efficient shipping solutions to meet your needs.

Shipping Methods

Our shipping options include major US carriers such as UPS, USPS, and FedEx. You can select your preferred shipping method during the checkout process, where we aim to provide a range of reliable and efficient shipping solutions to meet your needs.

Delivery Timeframe

After your order is fulfilled, usually within the next day, it is dispatched for shipping. Delivery is typically expected to take 5-7 days anywhere within the US, although this can vary based on your location and any unexpected delays. We are committed to ensuring the prompt delivery of your orders.

Address Changes

Unfortunately, we cannot alter the delivery address once an order is placed. To avoid any delivery issues, please ensure that the correct address is provided at checkout. We appreciate your understanding and are here to assist with any other order-related concerns you might have.

Tracking Updates

If there is no change in the tracking status of your order after 5 days, please contact our customer support. We understand the importance of timely updates and are here to help ensure that your order reaches you as expected.

Unattended Deliveries

In instances where you are not available to receive your delivery, a notification card will be left with instructions on how to retrieve your package, either from a local collection point or to arrange for a redelivery.

Delivery Confirmation Issues

Should you not receive a delivery confirmation email, check your email account's inbox and junk/spam folder. If it's still not found, contact our customer support for order verification and assistance.

Faulty Items

Receiving a faulty item is regrettable, and we apologize for any inconvenience caused. Please contact us with details and images of the product fault, and we will guide you on how to proceed, whether through a return or direct assistance in-store.

Placing an Order

Ordering is straightforward: browse our site, add items to your cart, and proceed to checkout, where you'll input your shipping and payment details. Confirmation will follow once the order is complete.

Wholesale Orders

For wholesale purchases, register a wholesale account, complete our spreadsheet, and contact us to finalize your order. We're here to support you through the process and answer any questions.

Payment Methods

We accept various payments, including Shopify Payment, MasterCard, Visa, American Express, Google Pay, and Apple Pay, catering to your preferences for a smooth transaction.

Changing or Cancelling an Order

To change or cancel your order, please reach out to our customer support immediately. We will do our best to accommodate your request, bearing in mind that changes are only possible before the order has been shipped.

Customer Queries

For any inquiries, contact us at our email info@fragrancewholesalerusa.com . Our dedicated team is ready to assist with all your questions, ensuring a satisfactory shopping experience.

Returning an Online Order

Returns are accepted within 30 days of purchase, provided items are in their original, unopened condition. Contact our Customer Services for easy-to-follow return instructions.

Incorrect Items

If you receive an item different from what you ordered, we sincerely apologize for the oversight. Please contact our customer support immediately for a resolution, ensuring you receive the correct item swiftly.

Refund Processing

Post-refund, you will receive an email notification. The timeframe for the refunded amount to reflect in your account may vary, dependent on your bank’s processing times. We endeavor to process returns within 14 working days of receipt.

Gift Wrapping Service

We currently do not offer a gift wrapping option during online checkout but are considering introducing this feature. For any special requests or queries, our customer support team is available to assist you.

This detailed shipping policy is designed to provide clarity and confidence in your shopping experience, emphasizing our commitment to customer satisfaction and service excellence.